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Frequently Asked Questions

How can I contact you? +

You can contact us through our contact form on the website, via email at support@vigenstar.com, or through our social media channels. We respond within 24 hours, Monday to Friday.

Do your products have a quality guarantee? +

Yes, all our products come with a quality guarantee. If you receive a defective or damaged product, we are committed to replacing it at no additional cost. Contact us within 7 days of receiving the product.

How do I know which size to choose? +

We have a detailed size guide available for each product. You can find it in the product description section. If you have any doubts, please contact us and we will help you choose the correct size.

Do you have a physical store? +

We are a 100% online store operating worldwide, which allows us to offer you better prices and constantly updated collections, no matter where you are located.

Do you ship to any country in the world? +

We ship to more than 50 countries worldwide. Please verify shipping availability to your country during the checkout process.

Can I make exchanges or returns? +

Yes, we accept exchanges and returns within 15 days from the date of purchase. The product must be in perfect condition, unworn, and in original packaging.

Can I cancel my order after confirming it? +

Yes, you can cancel your order within the first 2 hours after confirming it. If your order has already been shipped, we cannot cancel it. Contact us through our contact form to process the cancellation.

What payment methods do you accept? +

We accept credit cards (Visa, Mastercard, American Express), bank transfers, PayPal, and other digital payment methods depending on your country. All our payments are secure and encrypted.

How long does shipping take to my country? +

Shipping times vary depending on the destination. Generally, domestic shipments take 3-5 business days, while international shipments can take 7 to 21 business days depending on the country. You will receive a tracking code once your order is dispatched.