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Frequently Asked Questions

How can I contact you? +

You can contact us through our contact form on the website, by email at contacto@vigenstar.com, or you can also reach us on our social media channels to answer your questions. We respond within 24 hours, Monday to Friday.

Do the garments have a quality guarantee? +

Yes, all our garments come with a quality guarantee. If you receive a defective or damaged product, we commit to replacing it at no additional cost. Contact us within 7 days of receiving the product.

How do I know what size to choose? +

We have a detailed size guide for each product. You can find it in the item's description section. If you have any questions, don't hesitate to contact us and we'll help you choose the correct size.

Do you have a physical store? +

We are a 100% online store operating worldwide, which allows us to offer you better prices and constantly updated collections, no matter where you are.

Do you ship to every country in the world? +

We ship to over 50 countries worldwide. Please check shipping availability to your country during the checkout process.

Can I make changes or returns? +

Yes, we accept exchanges and returns within 15 days from the date of purchase. The product must be in perfect condition, unused, and with its original packaging.

Can I cancel my order after confirming it? +

Yes, you can cancel your order within the first 2 hours after confirming it. If your order has already been shipped, we will not be able to cancel it. Please contact us via our contact form to process the cancellation.

What payment methods do you accept? +

We accept credit cards (Visa, Mastercard, American Express), bank transfer, PayPal, and other digital payment methods depending on your country. All our payments are secure and encrypted.

How long does shipping to my country take? +

Shipping times vary by destination. Generally, domestic shipments take 3-5 business days, while international shipments can take 7-21 business days depending on the country. You will receive a tracking code once your order has been dispatched.